PoolSupplyWorld Support Ticket

Order Cancellation - Customer Support

Created By:	MikeFian01	Last Reply:	MikeFian01
Priority Level:	[Emergency]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	General	Replies:	0
Product:	Customer Support

I ordered a pool heater on 7/16/2014. On 7/17/2014 I received a phone call and email alerting me the heater supply "was depleted" and it would take 2-3 weeks before it could ship. That same day, I cancelled the order for the heater and this was verified through email from the company. As of this morning, the order still shows processing. I am VERY concerned that this company will ship the heater, despite the cancellation and then charge me for sending it back and restocking. I ordered the heater elsewhere and I want confirmation that the heater from Pool SupplyWorld will not ship to me! I ordered a Raypack heater sku 009270.

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