PoolSupplyWorld Consumer Complaints All Reviews

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PoolSupplyWorld Reviews

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  • Poor Customer Service

    Ordered a pump on 7/5/17 and my credit card was charged immediately. No pump. Inquired on status on 7/13 via their online chat and was told by Kathryn that they needed 48 business hours to find out the status through their warehouse. What? 48 hours to contact their warehouse...what are they using, carrier pigeons? Inquired again using their 800 number and was told by Kathryn that the pump JUST left the warehouse. When asked for a tracking number...get this....they said it would take 24 hours to send an email with the tracking number. These folks are a marvel of 21st century... More...
    (Delivery Services)
    rahugg's Picture   rahugg    0 Comments   Comments
  • Pool Supply World sell old, outdated equipment

    Pool Supply World sold me an old version of some pool equipment that they had in their warehouse. I am not able to use this equipment with the latest features because the unit they sold me was two years old when they sold it to me. The more recent version that I needed was out for over a year already, but Pool Supply World only had old stock and sold it to me as if it was the latest revision. I now would need to spend over $300 more to get the feature that I wanted to work. Pool Supply World told me that they sell whatever is in their stock, no matter how old it is, and they... More...
    (Home Improvement)
    pks95120's Picture   pks95120    0 Comments   Comments
  • still don't have parts missing from pool

    I ordered a pool over 2 months ago. I did not have the uprights or the hardware and contacted this company many times. I was told they had to get a hold of the manufacturer of the oceania pool. I would sit on hold for 30 minutes and be forced to leave a message and after 2 days still no call back..after 2 weeks I got a one day warning the parts would be at my house. Surprise I had 4 uprights NOT 10 and still no hardware. I have spent 2 weeks calling and trying to get my parts.I am being told that they are waiting for the maufacturers that make the pool to send a shipping number. I have no... More...
    tonya5's Picture   tonya5    0 Comments   Comments
  • Simple Question

    First of all when you call they have no intentions of letting you speak with a representative. When you have held 30 minutes they will come back on line and FORCE you to leave a message. I have called for 2 days and it was the same waste of time! I simply need their store # to fill out Polaris warranty card. Polaris says I had to spend $579.00 to get $50.00 rebate. This company charged $578.99 but advertised the $50.00 rebate when it was purchased. This will be the LAST time I buy from these people. NO CUSTOMER SERVICE!!! More...
    (Home Improvement)
    PinkFlamingo's Picture   PinkFlamingo    0 Comments   Comments
  • Just Horrible

    Horrible. I'd like to know how many of these reviews say PoolSupplyWorld have great customer service when I can NEVER get them on the phone? Sounds a little made-up. I've been trying to deal with them for two weeks on my order and all I received so far are the Pool Liner Coping, and I'm still waiting for my liner. I finally received a shipping tracking number for what looked like my entire order, but all I got was the coping. Meanwhile, they already charged my credit card so I can't go out and buy another liner, now that I've already wasted 2 weeks of a precious... More...
    RjBDetroit's Picture   RjBDetroit    2 Comments   Comments
  • Don't use PoolSupplyWorld! You'll be Sorry!

    well, I hope I do get contacted, because I have been trying to make contact for 3 months! I was sent the incorrect item, an expensive heater part that is the wrong manufacturer. It doesn't fit my heater, and I can't get any help - no refund - no commuication at all! The only contact I have been given was a rude person who said I ordered wrong - when what I was sent is not the item number that is on my order. Can't argue that! I guess I'm left holding the bag. I'm not doing business any more with this company. I'll write this off I guess. Thanks. More...
    (Home Improvement)
    mc11269's Picture   mc11269    0 Comments   Comments


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