PoolSupplyWorld Support Tickets All Reviews

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PoolSupplyWorld Reviews

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  • return

    I purchased a 25 sq. ft. above ground pool cartridge filter and pump from PoolSupplyWorld.com. When we unpacked the pump about 3 weeks later, we found that it was missing the wrench tool. When we installed the pump, it leaked at every fitting AND it is making very loud noises. Because we contacted PoolSupplyworld.com 12 days after the 30 day return period, they would not stand behind this product and allow us to return it. Instead they told me to contact Hayward directly. I have since filed complaints with the Attorney General and the FTC, however, we are still stuck with this... More...
  • Order Cancellation

    I ordered a pool heater on 7/16/2014. On 7/17/2014 I received a phone call and email alerting me the heater supply "was depleted" and it would take 2-3 weeks before it could ship. That same day, I cancelled the order for the heater and this was verified through email from the company. As of this morning, the order still shows processing. I am VERY concerned that this company will ship the heater, despite the cancellation and then charge me for sending it back and restocking. I ordered the heater elsewhere and I want confirmation that the heater from Pool SupplyWorld will not... More...


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