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PoolSupplyWorld Complaint - Just Horrible
PoolSupplyWorld Complaint

PoolSupplyWorld Complaint

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Just Horrible


Horrible. I'd like to know how many of these reviews say PoolSupplyWorld have great customer service when I can NEVER get them on the phone? Sounds a little made-up. I've been trying to deal with them for two weeks on my order and all I received so far are the Pool Liner Coping, and I'm still waiting for my liner. I finally received a shipping tracking number for what looked like my entire order, but all I got was the coping. Meanwhile, they already charged my credit card so I can't go out and buy another liner, now that I've already wasted 2 weeks of a precious summer here in MI (we barely get 3 months of swimming weather). They've only called me back once from the emails and voicemails I've left them. JUST HORRIBLE.

I'll never do business with them again, ever. Now if I can only back out of my order so I can get one from a legitimate vendor. Really, are you still in the 80's over there? You can't have your warehouse communicate with your ordering system so we know the "real" status of our orders, not just some bs "we need to contact our warehouse to see if it shipped" excuses? Never again.


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