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PoolSupplyWorld Complaint - Stay away, you've been warned
PoolSupplyWorld Complaint

PoolSupplyWorld Complaint


Stay away, you've been warned

I almost forgot about this company, but when I was reviewing my favorite pool supply company, a painful memory popped up. I hope they have improved their processes, and they probably have - or maybe I was an isolated injury.

What happened was that I called poolsupplyworld a few years back to get some advice on how to fix my pool filter. I got transferred around until I ended up with a very grumpy [rude!] young man who acted like I was wasting his time - he actually said I should call a local service company to come fix it - I was tryign to buy something from them! As I calmly persisted to ask what I needed [to buy] to fix my filter, he eventually went silent, I think I was put on mute. Then he spoke up and said that he's "really busy, maam" - and then hung up on me!

I fumed for weeks after that - nowadays we have forums like measuredup - to make these rascals come to light!

I cannot recommend this company, or any company who treats their customers this way. Stay away, you've been warned!

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brs1276 says: (4 years ago)
i just made a purchase, for the 1st time. i ordered a hayward pump and 50lbs of shock. i dealt with a great person who it now turns out that two days later is no longer with the company. if i found out that she was somewhere else i would go there; she was wonderful. the pool company is good as well. now i am thinking of ordering a solar cover & reel but the people working are not as great.

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