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PoolSupplyWorld Complaint - still don't have parts missing from pool - oceania 15' above ground pool
PoolSupplyWorld Complaint

PoolSupplyWorld Complaint

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still don't have parts missing from pool - oceania 15' above ground pool


I ordered a pool over 2 months ago. I did not have the uprights or the hardware and contacted this company many times. I was told they had to get a hold of the manufacturer of the oceania pool. I would sit on hold for 30 minutes and be forced to leave a message and after 2 days still no call back..after 2 weeks I got a one day warning the parts would be at my house. Surprise I had 4 uprights NOT 10 and still no hardware. I have spent 2 weeks calling and trying to get my parts.I am being told that they are waiting for the maufacturers that make the pool to send a shipping number. I have no idea why they sell the pools and I Have had so many hands trying to deal with this issue. they need to get one person to deal with it. There has to be a quality control person they can call. I am aslo sick of being told that they are too busy to call me back! BUSY DOING WHAT NOT RESOLVING MY PROBLEM.i have had the pool since april 1st and now it is the middle of june. I still can't put it up. NO ONE SHOULD EVER ORDER FROM THEM


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